Privacy Policy
Tool Talk trading name of I Need An Expert Ltd
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.tooltalk.com (the “Site”).
Personal Information we Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you sign up to become a member of Tool Talk we collect certain Personal Information from you, which may include:
- Email address
- First name and last name
- Phone number
- Address, Town, County, Postal Code,
- Usage Data
- Images and their respective data uploaded by a User. Users are able to upload images for a personal profile inside the Tool Talk app. This data is stored for the duration of an active account or until replaced or deleted by a user.
To request the deletion of your account, please contact Tool Talk at hello@tooltalk.com and we will process your request within 28 days of receipt.
Sharing your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: tools.google.com/dlpage/gaoptout/.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: optout.aboutads.info/.
Cookies
We use cookies on our website to give you the best experience by remembering your preferences, such as your previously viewed items and repeat visits. We also use third-party cookies to collect both anonymised and identifiable information:
Google Analytics
Anonymised, used for tracking. You can find their privacy policy here: policies.google.com/privacy.
Facebook Pixel
Anonymised, used for tracking conversions from Facebook ads. You can find their privacy policy here: facebook.com/about/privacy.
Adroll (NextRoll)
Anonymised, used for marketing automation. You can find their privacy policy here: nextroll.com/privacy.
ToolTalk Internal
Anonymised, used for tracking recently viewed products and other internal services.
Update Cookie Preferences
By clicking "Decline", we update any future requests, you are required to reload the page and clear any previously stored cookies yourself. You can learn how to do this via Norton's Privacy Article for Chrome, Firefox, Safari, and other browsers.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Minors
The Site is not intended for individuals under the age of 16.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@tooltalk.com or by mail using the details provided below:
Expert Trades, Unit 7 OFFA House, Orchard Street,, Tamworth, UKM, B79 7RE, United Kingdom