Yell.com

Overpriced and poor quality service. The customer service and outdated advertising techniques make this a definite waste of money. I recommend you look elsewhere.

We will never use them again!

The “account manager” basically a sales rep, sold the dream but then when it didn’t happen the smug guy on the end of the phone said “he won’t have promised anything” ha ha!

The same smug guy laughed when we said we had designed our own website, only for his online check of it to return a result of over 9/10 ha!

Previous years I really spent money with them but they are the dinosaurs of advertising
They sell you out to national companies that spend thousands more they argue about the lack of calls you get
Really don’t bother with them

very disappointed with how I was dealt with by yell had a meeting with the sales rep he advised me to try it out for 3 months and it was useless and to top it all off when I tried to cancel at the end of the 3 month period they told me I had signed up to a 12 month contract

Absolutely useless. Antiquated outdated model of advertising completely out of touch for the modern day marketing of trades and small businesses. Costs a fortune avoid like the plague

I have had a free listing with yell for several years now and from that u have had a total of 1 enquiry. Yes i did win the contract from that call, but when i asked where they got my number i was surprised to say the least (i had totally forgotten listing to the extent that the address on file was 3 moves old)

Used yell in the past and that’s where they will stay. They will promise you the earth and deliver nothing. They exaggerate claims of how many enquiries you will get from advertising with them.

They sell you an area usually based on postcode where you can buy the top position if it’s available, obviously further up the page you are the more it costs you.

They make it very difficult for you to leave before your contract is up when you realise their product is very poor.

We had to threaten them with legal action to get out of our contract.
The last straw was their number that they gave us to log the number of calls we received was actually also given to a local optician.
We were a door and conservatory company getting phone calls from customers wanting to book wye test appointments

STAY AWAY FROM YELL!!!

I have used yell for my company website I’m not best pleased with the layout and the write up is not how I wanted it to be .

It costs a lot every month and I’m considering cancelling as I don’t gain any work !

Very disappointed.

Definitely avoid Yell money takers and always got more to pay for ! Checkatrade not so good now taken over.. Expert trades web site, facebook and word of mouth. Good luck.

I invested a lot into yell and didn’t really seem to find much of a return. Just the constant request to pay more and more for services they offered. When really word of mouth is the best form of advertising

We used site when starting up didn't have any enquiries had to pay 6 months in advance only found out by checking our site hadn't been set up correctly

Absolute rip off just take your money an run sold a advertising package
Promised the world once I signed up never heard a word had to chase them to get things fixed sn accounts linked

Spent thousands with yell and got very little back. I'd get one or two calls a week at most. Was not worth the money for us at least. Not bad if you're going for big jobs but not good if you're into breakdowns and repair.

Very useful site to use when doing quick research on companies and businesses. Use them at least once a week to seek reviews or further I formation if websites are unavailable

Well, where do I start....

I decided to give Yell.com a go it had started to go quiet on the new job inquiries.

They told me that they get hundreds of searches every day in my trade category and that it would easily pay for itself.
They told me that I would have a reputation manager and they would phone me up every month to make sure the service was working as it should for me.
The reputation manager was a computer software and after the first month, I received zero phone calls.
To cut a long story short, I ended up paying just under £450 a month, for 12 months for not much work from this advertising service and definitely not my moneys worth.

Before I took over the business my grandad had been advertising in the yellow pages for over 20 years. Since they moved online, they were charging over £200 a year, and it was generating exactly zero leads. Old hat now.

Only thing I will say is how easy it was to cancel.

Looked into this salesman was very pushy which I did not like for what you get the price is very high and you receive very few calls through it with today’s technology there are much better ways to advertise very outdated

In fairness I've been with them for about 5 years, keep say I'll stop but keep forgetting to cancel before it renews. Once it renews the bastards have you for another year. Don't really get a lot from them. There platform is a bit out dated. really...... Who use a directory these days. Customer service is crap as well

To be honest, I've been with Yell for about 2 years now and I've just recently upgraded my listing to aniut £100 a month. It doesn't always bring me leads in but 1 rewire job a year pays for its self, so it's a no brainer from me

Very very poor. We was contacted by Yell as a friend had signed up to a package with them at £200 a month. After asking for various evidence on the claims they were making (10 new leads a week) they couldn't and would not stop ringing to try ans sell us a package. In the end we sent them various facebook groups to say why we wouldn't be using them and they eventually gave up

I was talked in to taking out an advert with Yell.com, not my best choice.
If you want to upgrade your account they are there straight away but if you have a problem the staff don’t call you back for days.
There are a lot better platforms for advertising out there, I think Yell rely on the kudos of the Yellow Pages.

I used yell for my first website. The website itself was well designed and looked good but was expensive and had a monthly charge of about £40.00!
Yell will try and sell you as many products as possible like seo and higher rankings on their search pages - do not bother with them!
Very poor return on investment - hardly any response from ads despite paying extra to higher on their pages.
Customer services is absolutely terrible - especially if you want to cancel a product - you call them and they won’t deal with your issue but insist you wait 48hrs minimum for your account manager (pushy sales man) to call you - who will then try and persuade you to spend more money on other products - Yell is a sinking ship.
Avoid

I think yell has had its day and are desperate to get people to sign up to pay for listing,have had numerous calls from sales begging to sign up.

Have the standard page on yell.com.
The prices and lack of promises of what they offer coupled with the constant calls from “account managers” lead me to avoid and recommend you avoid any premium services.

these guys but you on the phone promise you the world and can't deliver any of it I would suggest anyone in business does not use the premium services from yell

I have been using Yell for my website for a while (Free one) and the other day I decided to take out a paid site with them and they totally redesigned my site and made sure I was hitting the google pages I needed

I have had a free entry with Yell but found I was constantly stalked by the pressure selling phone calls. I only used then to have a free place for my reviews, however now looking to use something else that i shouldn't need to pay for

I have had a free listing on yell.com for over 5 years. I was approached by one of their salesmen to open a paid for listing however believed it wasn't for me and a bit pricey. I am aware of more than one job which has arisen because of my free listing

A waste of money. Paid for fourteen months to have top listing and didn't get one customer. Now on free listing and still nothing. I do get the occasional cold sale call through it.

always thought yell would be up at the top but all they do is hound you with calls want to sell you a deal on getting more work and it never happens waste off time

Have a free entry with Yell, but received lots and lots of pressure sell phone calls. I didn't cave in after reading lots of reviews about the company. Yell has had its day, no-one i know uses yell to look for companies.

Did this once, cost over 3k unless your buying top of the page slots . Oh dear oh dear oh dear oh dear . Take the free one , could be a lot better but I think it’s had it’s day

Complete waist of time yell.com DO NOT PRECEDE WITH ANYTHING THEY OFFER YOU.
I've learned the hard way Do not dive them your money.
I have given them a chance for 9 painful months and no return apart from sales emails. You're chances will be better playing the lottery.
Attar waist ad con artist

I have just removed my company from yell, I feel the endless calls from customer service is a joke, they clearly dont communicate as the left hand dont no what the right hand is doing,
Expensive for the service they offer and the feed back from customers is that they did not use them to find my company, I asked 25 customer in a row if they had used yell to find me and every customer replied no,
Being tired into 12 month contracts too, so your wasting funds that could be put to better use

Complete waste of time. I spent £3000 for a year with extras given on top. Has to be the worst advertising money that I’ve ever spent. 12 months with them for 4 jobs !!!

Yell.com in the modern day is a complete waste of money. Who actually still uses it? With google and Facebook I feel yell has lost its place. For what you are paying you might as well go to checkatrade

This is the first negative review I’ve left on expert trades.wouldn’t touch yell with a barge pole.always seemed to want more and more money for little in return.
If anyone’s looking at yell and reading this,avoid.put your money into your website or if you haven’t got one put it into that

Well what can I tell you about Yell, pushy sales tactics, abysmal service, trust me you will get no work from this whatsoever. Customers don’t look for tradesmen on yell anymore, people are going to places like, Expert trades, Checkatrade and Trustatrader, even just a simple google search in their area.

I signed up to yell for a free listing when I went self employed and was constantly hounded by there staff to pay for additional advertising, they are rude when you decline there offer and I would advise anyone to avoid them at all costs.

I signed up for the free listing when I started as self employed. I was continually hounded to upgrade as it would be in my interest, even at their extortionate prices. My funds where very limited due to starting out, but they tried to assure me of the investment. By far, one of the worst companies I've had dealings with.

My first ever dealing with Yell wasn't pleasant. After applying for a free advert I was called by an agent that got me to sign up to a package costing £70. I feel like I was pressurised into the sale as I like to have a read about what I'm buying, the agent was so good that I gave my details there and then. It was only after putting down the phone that I thought I had been done over. I called the agent back straight away and she didn't want to know about me cancelling and simply quoted the business to business clause and told me tough. Will never trust Yell again and i am getting calls to add more features, I promptly tell them no!
Waste of money, haven't had a single job from it and only 2 enquiries since Feb 2019!!
Run for the hills if your ever approached!!

Since signing up with Yell, I have had nothing but calls from them to upgrade yet nothing from prospective customers, waste of time in my opinion.

Fed up with these constantly phoning me to get me to buy more advertising. I am a sole trader and have to choose my spending on marketing on advertising carefully. I don't use Yell to look for things

Probably the joint worst company out there, they are tied with BT, will never ever use Yell again for anything, customer service is not even a 1 star

I signed up for the free listing just to get the business name out their as much as possible, however the haven't stopped pestering me since with very pushy sales tactics. The prices are also crazy expensive and the tie you in. Id avoid getting sucked in

What a huge mistake! Started off looking to get a free listing and ended up having a conversation with a sales person who led me to believe that I could improve my profile and lead generation at little cost. After a number of calls and sacrificing a fair amount of my time it seemed to stack up quite nicely until I discovered a £48 payment to Yell which I thought was a "one off". Following the next £48 payment I called to contest the charge. There is no paper contract and I was told that the telephone conversation amounted to a contract and I was welcome to a transcript of our conversations to evidence this. My next question related to the "cooling off period" only to be told that there isn't one and the I was now locked into a 12 month contract! I made it clear that I wanted out after the 12 months which ended in June 2019 but hey presto, £48 disappeared out my account today! Spent the afternoon sorting it with Yell but at the end of the day it was a £576 mistake. Let the buyer beware............

No stay clear there is no customer service and waste of time and money really bad and Don’t work in this day and age, it’s out dated and would really need to overhaul the entire business for me to every use again

I couldn't recommend these as I've used them in the past signed up paid a small fortune and not got any calls at all

I could spend hours writing about this **** but I'll just say that get some leaflets delivered for 10% of the monthly cost and it will produce 1000% more work!!!!!

My year is nearly up and it cannot come quick enough! Sold a golden egg in reality got a broken box of eggs. The only positive I can say about Yell.com is the accounts manager I had was really helpful and tried to make it work for my business, unfortunately it’s not to be. I think there good days are gone.

absolutely disgraceful company, con men as salesmen. sign up to this and get absolutely no work from it at all. biggest scam out today, avoid at all costs

rubbish and complete RIP off! I cancelled a month before renewal and they then renewed anyway, I rang them up and cancelled again before 14 day cooling off period and they claimed this doesn't apply to businesses! they just wouldnt listen to me and told me I owed them money, so I cancelled direct debit, they keep chasing me for payment but wont be going back ever again, plus I never got any work from it! yells days of working are well and truly gone.

Rip-off merchant stay well clear to make you pay for a year and give you absolutely nothing and there’s nothing you can do about it read the reviews they don’t lie

hit or miss. some months it struggles to pay for itself other months gets you afew decent jobs. too many search criteria and too many levels of advertising. very pushy selling add-ons that don't really do much.

Absolute garbage, been with them 6 months, not a single lead. That data is from their own app. The problem seems to be, everybody Googles it now.

Having been sold a product and told I would have more work than I could cope with, I’m very disappointed with what I’ve had from Yell. I’ll probably break even over the 12 months with what I’ve spent and payed.
On the positive side, the website looks fantastic and the app is very useful for getting reviews and viewing the traffic through my page.
I will not be renewing my sponsored ad next year but will probably keep the website

I have advertised with yell over the years, in different formats, yellow pages were over priced, and as good as useless, but that is now no more.
I have two sponsored ads on yell.com, emergency plumbing, and 24hr plumbers, both are reasonably cheap as I am listed position 2 on 1 ad, and position 3 on the other, for what they cost a year, 2 -3 call outs pay for them, In my opinion anythig else is a waste of money.

Very pushy, promise the earth and deliver next to nothing. Constantly on the phone trying to close a deal, different person every week.

They have not stopped calling me for about 3 mouths told them i would take legal action against them if I received any more calls or texts

Disappointed with Yell. Customer service is great when you are signing up but rapidly declines after that. I don’t get leads from yell at all. I’m busy all the time but hate to see wasted money.

Very persistent sales and nuisance call. Spent a lot of money for no return and no refund even with trying to cancel within the first 14 days. The free listing is okay - but avoid any paid “advertising”.

very pushy sales people always wanting you to upgrade to products you dont need or will be of no use, very expensive, just got rid of our website package and are moving to ET for ours

have now gone to free listings as ive had this over 2 years with being 3rd in my area and 2 trades the phone done ring at all waste of money to many people still using the book which is no longer in print so cant beat the likes or rightio and able group

AI signed up to yell to tell people about my variety of services And the salex staff are easy to speak to and they treat you with vip treatmesnt they was happy to voice their opinion either bad or good criticism to help the business grow and the variety of offers are very great

I only use this a free listing tool so cant really expect too much from it and have had no referral calls. I feel like Google has taken the lead as Yell hasn't evolved in recent years

We spent a lot of money with Yell over a five year period and to be honest it has gone downhill drastically. The sales people in the call centres don't listen. don't make any notes of discussions and are generally only interested in selling you more advertising.

If yell was the last place on earth to advertise, I would rather walk down the high street naked with a sandwich board

I don't mind taking the free listing which I did myself bit my god do they then bombard you with phone calls. Hate it when you fell them no. I actually deleted the free listing in the end to try and stop the calls.

Tried these & i got more leads thr9ugh google than o did with Yell. Sorry ill take free listing as of now from them

Very pushy sales staff.
Do not generate leads.
Threaten legal action if you try and leave.
Will not take no for an answer.
Only good for the free listing to help SEO listing.

Advertised with yell very expensive for little reward.No help or advice until it was time for Renewal when you were then promised the earth website very basic

Call so by them so many times I've lost count, they keep offering a free listing but as soon as they realise your not going to pay for one they lose interest and dint bother to set up the free one!

Called me up out of the blue basically telling me I could e a high roller if I paid them for an add. I informed them 95% of my work is word of mouth/ recommendations and I don’t think he could quite grasp the concept, I said go ahead with the free listing and send me some details through as I’ll think about it in the future, since then I now get a phone call almost every day from yell. Them also got my address wrong on the free listing

I used yell for my website and there social media connect services. Very expensive for set up and in the 12 months I had it I had 3 calls. Poor customer service and poor quality all round complete waste of money.

Have used yell on and off now a few times in the 12 years I have been self-employed. I will never use them again

I waisted my money on tell.com for two years what a waiste of money, customer service very poor, do yourself a favour and use facebook instead.

I used to use Yell.com, i found them really expensive for what service you received, now with google etc i think they need to review their pricing and what they offer for the money.

I used to use Yell.com, i found them really expensive for what service you received, now with google etc i think they need to review their pricing and what they offer for the money.

I have used yell.com in the past and found that they generated more nuisance calls than genuine leads. Would be very reluctant to use them again.

Very unhappy with Yell, They offer and promise the world, always trying to up sell marketing to me, Never had a call from clients who have found me on yell. Very very hard to cancel any agreements with them. Will NOT be using them in the future. I do not suggest this company to anyone.

Ive been a heavy weight lister for 4 years now and although it keeps be fairly busy it’s very expensive and I don’t hear anything from my rep all year until it’s time for me to sign up again

Very poor. They want you to lay 2 grand out before advertising with them. Then they want £500 per month. Think I'll keep my extra cash thanks.

I have been with Yell for about four years. There products aren't to bad and a lot of my leads come through yell adverts and website. They generate more business for me, than anything else. Downside is they keep trying to sell you more and more and they move the goal posts relating to advert classification and costings. I'm sure there is probably a better option about, but, I haven't found it yet. It's not the best value for money, but it gets your name out there albeit limited to specific areas.

Yell came to me. I met up with one of their reps at the time of been trading 2 months and they knew it, they promised me a large return in leads. We discussed packages and they pushed and pushed for me to have exclusivity in a certain post code. I'm a sole trader, how could I cope with that volume? But they pushed (they wanted about £4k for the year) knowing I was a new company sole trader, this is terrible attitude and greed. Fortunately, I declined the 'offer'. So glad I did. They they went ahead and listed me for free with no perks or exclusivity. So?

Really not happy with yell, had an advert I thought was running for a year, turned out put into wrong section so searches never found me. Cancelled and requested my money back.

Really poor service been with them just short of 6 months. They are charging me £30 month for nothing really all they done was link all my site then havent heard from them. They come in and do the hard sell (google owns us and can do so much) then you get nothing out of it at all.

Had it's day. They opened up to many listings and tried to fleece us for everything. Why pay to go on yell.com as all they do as list on google. Spend money on a decent website

I only have the basic online listing but constantly get badgered about doing a website by them. I have got one job from the basic listing in 18 months but I didn't expect it to be a mainstream source of work

Started off ok but rapidly gone downhill. I only have a listing online no website etc was told that I had missed the cut off point to go in the book the 1st year but that I would be in the next issue, this never happened because apparently they changed their terms and you need to pay extra to go in needless to say they didnt tell me and i missed out again. Oh and the prices had gone up despite it being less of a service. I will be cancelling after this term and just having the free listing!

Never had the phone up for a while, but at one point they were a nightmare. To expensive for what you get. And our area we don't use yellow anyway.

Terrible company, used them few years ago, they were full of false promises . I had a small basic package with them and they constantly rang me trying to get me to upgrade

What can I say, expensive, don't work, and they make constant mistakes with your listing and then blame you that it's wrong, I was quoted about 10k for a listing in a my own area of about 25 mile radius, I was with them ages ago but just find them to pushy and not willing to work with you

Been with yell for a few years now. Started off ok, but has gone downhill slowly until I'm at the point now where every enquiry I get through them would have to be converted to a job to break even on the cost. Won't be renewing this year. Costs are excessive and they constantly try and increase your spend by pushing Adwords, websites ect.

I have tried yell and it was atrocious and the errors that were there were not sorted out and I ended up cancelling the whole lot. They even got my details wrong from the start and ended up having to chase them all the time. I would never use them again.

This was a sharp learning curve when I first went self employed! What an absolute waste of money. DONT DO IT. They are smooth sales people who just dont deliver.

Utterly useless, if you spend upwards of £300 a month you can get work from them, a lot of work infact, the problem is there service is useless and when they think you haven't paid (even though your £1000 in credit) they send debt collectors after you and won't let you contact them other than through the debt collector to explain that to them. 3 months later and they still won't reply to my emails

Spent a small fortune on an ad campaign through these guys last year but still didn't rank highly or win any work through them. Customer support just tried to get more money out of me to push me higher up the listings. Offered no help in content building. Waste of time and money

The yell team was always very helpful, but the actual advertisement was useless, waste of time and money. Very very expensive

I haven't advertised with these for years but when i did i just got tyre kickers, time wasters and sales calls. Not worth it in my opinion...

Felt this cost way more than it should for what you get in return. Have now gone for one of the free listings on their website. Now receive cold calls from yell due to this